TerraGen Environmental Group Inc. (“TerraGen”) – Privacy Policy and Legal Disclaimer
Effective date: February 27, 2026
Last updated: February 27, 2026
TerraGen (“we”, “us” or “our”) takes privacy seriously and is committed to complying with applicable provincial and federal laws in Canada, including the Personal Information and Electronic Documents Act (“PIPEDA”).
This Privacy Policy and Legal Disclaimer advises visitors to our website, as well as other individuals with whom we interact (“you” or “your”) on how we collect, use, disclose, and safeguard your personal information.
Your use of the website – which includes but is not limited to the submission and/or collection of your personal information – indicates your acceptance of this Privacy Policy & Legal Disclaimer and adherence to its terms and conditions as set out below.
Please therefore read this Privacy Policy and Legal Disclaimer carefully before continuing to use this website.
If you have any questions regarding this Privacy Policy and Legal Disclaimer or would like to exercise your privacy rights under Canadian law, please contact us as at:
Brandon Jones
TerraGen Environmental Group, Inc.
120 Parsons Road
Allison, Ontario L9R 1E9
Email: bjones@terragensolar.ca
Consent
By providing and/or allowing your personal and/or organizational information to be provided to TerraGen, you consent to the terms and conditions of the within Privacy Policy and Legal Disclaimer and notably to the collection, use, and disclosure of your personal information by TerraGen.
Your consent to the collection, use, and disclosure of personal information may be express (that is, where you were asked specifically for your consent, whether verbally or in writing) or implied (where your consent is necessary in order for us to provide the information or service requested), depending on the circumstances.
Consent may also be provided in circumstances where notice has been given to you about how we would like to use your personal information and you have not withdrawn your consent, for example, by indicating that you would like to “opt out” of allowing us to use or disclose the personal information for the purpose we had specified.
Where an individual or organization is not capable of consenting to the collection, use, or disclosure of their personal information but you wish to provide us with that information, please ensure that consent is obtained from the person or organization who is legally entitled to consent on behalf of that individual if such person is not you.
Consent may be withdrawn at any time, subject to contractual or legal restrictions and provision of reasonable notice. Please be aware that if you withdraw your consent to certain uses of your personal information, it may no longer be possible for use to provide you with certain information or services.
Also, under certain circumstances, you will not be permitted to withdraw consent to certain necessary uses and disclosures of personal information that you have originally consented to. For example, we may be required by law to collect, use, or disclose (and store) personal information without your consent, to comply with other laws, an order of the court or other legal or administrative tribunal or body, or an authorized inquiry of a governmental agency.
What Personal Information We Collect
Personal information is information about an identifiable individual, which includes name, title, address, phone number, email address, age, and other information as set out in applicable federal and provincial privacy legislation, including PIPEDA.
The types of personal information that we may collect in carrying out our operations in Canada include the following:
- Name of individual and/or organization;
- Email address;
- Mailing address;
- Phone number;
- Internet protocol (“IP”) address and related particulars; and/or
- Other relevant details required to assist us in processing your purchase or providing you with information about our products and services.
Personal information may be collected through your use of our website and/or when contacting and/or communicating with us via telephone, mail, email, or facsimile regarding one of our services, products, or promotions.
Your use of our website does not generally require you to provide us with personal information. However, certain sections of our website may be restricted and may require registration prior to access.
When you submit information to our website, you agree that we may collect, use, and disclose that information for the purpose(s) specified in those sections of the website and in accordance with the terms and conditions of the Privacy Policy and Legal Disclaimer. If you do not agree to these terms, please do not submit information to our website.
How We Use Your Information
Personal and/or organizational information that we collect from you may be shared and/or used for one or more of the following purposes:
- To provide and/or maintain our services, including monitoring the usage of our services;
- For the performance of a contract, which includes but is not limited to the development, compliance, and/or undertaking of a purchase contract for one of our products, items, or services;
- To contact you by email, telephone, SMS, or other equivalent form(s) of electronic communication regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates, when necessary or reasonable for their implementation, or for any other reasonable purpose;
- To personalize your experience and provide contact or product offerings relevant to your interests;
- To monitor interest in information contained on our website for marketing and/or research purposes and to make improvements to our website, its content, and ease of use;
- To respond to customer requests more effectively;
- To ask for and respond to questions, feedback, comments, and submissions;
- To follow up on correspondence received via email or phone inquiries;
- To otherwise comply with regulatory, securities, and other applicable laws;
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, and/or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our users is among the assets transferred; or
- To respond to Court or administrative orders, or to bring or defend against legal actions
Third-Party Disclosure
We do not sell, trade, or rent your personal information to outside or third parties.
We may disclose or transfer your personal information under the following circumstances:
- To Canadian and/or other domestic or international regulatory health and safety authorities as required;
- To our affiliates, agents, and outside service providers, whom we require to assist us in carrying out our operations and who have agreed to protect the confidentiality of your personal information on terms that are consistent with those set out in this Privacy Policy and Legal Disclaimer. Such services may include data collection, processing and management, product order fulfillments, mailings, designing and conducting educational or other programs, and record storage and archival. Only personal information that is required to provide the service in question will be disclosed or transferred;
- To a court, administrative tribunal, governmental authority or other body authorized to compel the disclosure of your personal information, for the purpose of complying with legal requirements such as a law, regulation, search warrant, subpoena, or court or administrative order, or as otherwise required or permitted by applicable law.
- If the personal safety of users of our website or other members of the public may be compromised.
Please note that as any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those than apply in Canada.
It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
We also respect your privacy and protect your mobile information. We do not sell, rent, or share your mobile number or messaging consent with third parties for marketing purposes. Mobile data is only used for communication as explicitly authorized, unless required by law.
Data Security
We have implemented measures designed to protect personal information in our custody and control. We maintain organizational, technological, contractual, administrative, and physical safeguards – including in-built firewalling, comprehensive data backups, multi-factor authentication and encrypted cloud storage and communications – in an effort to protect against unauthorized and unlawful access, use, modification, copying, and disclosure of personal information in our custody and control.
We have taken steps to ensure that the only personnel who are granted access to your personal information are those whose duties reasonably require such information. More specifically, your personal information is stored on secure networks accessible only by a select group of individuals with specialized rights of access.
Unfortunately, no collection or transmission of information over the internet or information storage is “100%” secure or error free, and therefore, we cannot guarantee absolute security of any such information.
We take privacy complaints very seriously and have a procedure in place for escalating and managing privacy-related concerns to ensure that they are responded to in a timely and efficient manner. Any suspected privacy breach is escalated internally to trained members of the organization and/or third-party service providers who oversee the containment, investigation, and corrective actions for the breach situation.
Cookies
During your visit to our website, we may also collect information about how you are using our website, to help us improve the design and layout of our website to enhance your online experience. We do this through the use of “cookies” and other site-usage information technologies.
“Cookies” are small text files containing a unique identification number that is automatically stored on the visitor’s computer. The information collected helps us determine traffic patterns and site usage, including the total number of visitors, whether a visitor is a new or repeat visitor, the types of internet browsers and operating systems used by the visitor, and information provided or received by the visitor.
Cookies may be used to remember items in your shopping cart, to monitor and understand your preferences, and to improve site performance.
No additional personal information is stored in these “cookies”.
We do not link this information to any other personal information that you may voluntarily provide to us at our website.
If you do not wish to accept “cookies”, you may set your browser to block or refuse them. However, some functions on the website may be impacted if “cookies” are not allowed.
Third-Party Services and Links
Our website may provide links or references to other websites that are not owned or controlled by us. These links are provided only as a convenience to users. The availability of these links does not constitute our endorsement of the linked sites.
We cannot be responsible or liable for any damages or injuries arising from information provided at these sites or your use of these sites, including your submission of personal and/or organizational information through these sites and how these sites may use or disclose your personal and/or organizational information.
This Privacy Policy and Legal Disclaimer applies only to information gathered by us on this website.
This Privacy Policy and Legal Disclaimer does not apply to the collection, use, and disclosure of personal and/or organizational information by third parties, where TerraGen does not have any control over the collection of personal and/or organizational information or over their respective privacy practices.
We are not responsible for the privacy policies or content of the aforesaid third-party platforms and strongly encourage you to review the privacy policies of every third-party platform you visit that gathers personal and/or organizational information.
Similarly, we do not endorse, and are not responsible for, third party websites or platforms which may directly or indirectly link users to our website.
Canadian Privacy Legislation
- Personal Information Protection and Electronic Documents Act
PIPEDA is a federal statute which applies to any organization that collects, uses, or discloses personal information in the course of commercial activities. On this, PIPEDA defines “commercial activities” as:
“…any particular transaction, act, or conduct or any regular course of conduct that is of a commercial character, including the selling, bartering, or leasing of donor, membership, or other fundraising lists”.
The PIPEDA definition of “personal information” is broad and includes any “information about an identifiable individual”, with “information” comprising a variety of identifiers: the employee’s home address and phone number, birth date, SIN, birth date, income, prior work record, ethnic/religious/racial background, and sexual orientation.
Under PIPEDA, Canadian residents have the right to access, update, and correct inaccuracies in your personal information that is in our custody and control, subject to certain exceptions as prescribed by applicable law.
You may request to access, update, and correct inaccuracies in your personal information that we have in our custody or control by emailing or writing to us at the contact information set out below. We may require that you provide sufficient identification information for the purposes of verifying the identity of any individual or organization seeking to access their personal information records. Any such identifying information will be used only for this purpose.
We expect you, from time to time, to supply us with updates to your personal information, when required. We will not routinely update your personal information, unless such a process is necessary.
At any time and for whatever reason, you may withdraw your consent for certain uses of information, subject to legal or contractual restrictions.
You also retain the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.
To exercise your rights under PIPEDA, please contact us at the coordinates set out below.
- Canada’s Anti-Spam Legislation (CASL)
We comply with CASL in all commercial electronic communications. By providing your email address, you consent to receiving messages from TerraGen related to products, services, and updates. You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Children’s Privacy
Our services are not intended to address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.
If you are a parent or guardian and you are aware that your child has provided us with personal data and/or information, please contact us.
If we become aware that we have collected personal information from anyone under the age of 13 without verification or parental consent, we will take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.
Retention of Information
TerraGen retains your information for as long as necessary to fulfill legal or business purposes.
Once your information is no longer required by TerraGen to meet its legal, regulatory, or operational requirements, it is securely destroyed, erased, or anonymized. It should be noted that residual information may remain in back-up for a period of time after its destruction date.
Contact Us
For questions, access requests, or to update your information, please contact:
Brandon Jones
TerraGen Environmental Group, Inc.
120 Parsons Road
Allison, Ontario L9R 1E9
Email: bjones@terragensolar.ca
Changes and Updates
TerraGen reserves the right to change this Privacy Policy and Legal Disclaimer from time to time, and at any time.
If we change this Privacy Policy and Legal Disclaimer, we will post the date of the change at the top of this Privacy Policy and Legal Disclaimer.
You are advised to review this Privacy Policy and Legal Disclaimer regularly for any changes and to ensure that you are aware of our current Privacy Policy and Legal Disclaimer.
Governing Law
Your access to and use of our website and the contents hereof shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein without any conflict of law or principles that may the laws of another jurisdiction apply.